No, you won’t have to pay any tariffs or import duties when ordering from the United States, as we cover those fees. The price you see at checkout is the final total: no surprise fees or amount to pay upon delivery.

There will be no duties or additional charges upon delivery to Canada, US, Australia, UK and Europe! The price you see at checkout is the final amount you'll pay.

Stakora orders ship from Canada and take up to 2 weeks to be delivered, beginning the next business day after your order is placed. You will receive a tracking number as soon as your order is shipped. If you need your order by a specific date, reach out to us and we’ll be happy to expedite the process if possible!

We're only happy if you're happy. If for any reason you aren’t fully satisfied with your order, we offer easy returns for all the products on our website within 30 days (extended to 60 days for orders placed between November 1st 2026 and December 31st 2026). Please note of our return policy details below:

• Only unworn items may be returned, provided that they are still in their original condition with no signs of damage, with the plastic jewelry tag attached (if any) and in its original packaging with the free gift promotion included (if any).
  
• Customers are responsible for return shipping & handling charges (the cost will be deducted from your refund).
  
• Custom orders of items that are not directly available on our website (including items where the design was modified) are considered final sale.
  
• Due to the handcrafted nature of our products, returned items are subject to a restocking fee: 15% for non-personalized pieces and 25% for personalized pieces.  Please note that this fee will be deducted from your refund.
  
• If an exchange results in a balance to be refunded, the regular restocking fee will apply to that refunded amount.
  
• To ensure a smooth return process, customers are required to contact our customer service team for approval before sending any items back. We unfortunately cannot accept returns that are sent back to us without prior approval.

Yes! Gifts can be exchanged for another product with a full credit toward the new item. There are no restocking fees for exchanges, you would only need to cover the cost of the shipping labels. If an exchange results in a balance to be refunded, the regular restocking fee will apply to that refunded amount (see return policy section for more details).

We offer FREE SHIPPING on all Canada, US, Australia, UK and Europe orders!

We currently ship to Canada, US, Australia, UK and also the following countries in Europe:
Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands

Yes! All our jewelry comes with a 12 month warranty against any manufacturing defects. This does not cover scratches, damages caused by accident, improper use or storage of the product, normal wear and tear, or alterations carried out by companies other than Stakora. Please note that customers are responsible for return shipping & handling charges.

Only Canadian orders are subject to a sales tax. Taxes are applied at checkout according to the province of the shipping address.

To begin the return process, go to our contact us page, enter your order number, choose “return” as the subject and let us know the reason for the return in the message box. Upon approval, our customer service team will contact you with instructions.

This mostly depends on the value of your order and your shipping address. For eligible orders, we automatically upgrade your shipment with signature confirmation: this will be clearly indicated in the shipping method at checkout. If signature confirmation is not automatically included, you’ll have the option to add it at checkout for a small fee.

Yes, we ship to PO Boxes within Canada and the United States. Please note that for security purposes, we may occasionally request a complete street address after your order has been placed, even for shipments within Canada or the U.S. If any issues arise, we’ll contact you with more details.

For international orders (outside of Canada and the United States), we’re unfortunately unable to ship to PO Boxes. To avoid delays in the shipment of your order, please make sure to enter a complete street address when placing your order.

Yes we can! To request a chain length change, please contact us. Please note that customers are responsible for return shipping & handling charges.

Yes, we can! We offer free resizing on our rings. To request a resizing, simply contact us and we’ll be happy to assist you. Please note that customers are responsible for return shipping & handling charges.

If your order shows as delivered but can’t be located, please contact us within 7 business days of the delivered date. Please note that Stakora is not liable for any stolen packages, or for any orders that have signature confirmation on the package.

All of our products are made-to-order, with production starting shortly after the order is placed! We offer a cancelation window of 24h from the time the order is placed, for a full refund.

Order cancelations that fall outside of the cancelation window will incur a 15% restocking fee.

Definitely. You can have your order shipped straight to the recipient by entering their address at checkout. We don’t include prices inside the package, and you can add a personalized gift note in your cart, that will be printed on a card inside the package. Please note that if the item is of a higher value, we may ship it with the signature-required option for security purposes. If you’re not sure, please reach out to us with what you’d like to order, and we’ll be happy to help ensure everything goes smoothly.

We don’t include receipts or invoices inside the package. However, for customs purposes, there may or may not be an invoice attached to the outside of the package. If there is one, it can be easily removed after delivery.

Every order is carefully packaged in our premium Stakora holiday packaging. Inside, your jewelry will arrive in our signature jewelry box along with a certificate of authenticity and an order card. If you include a gift message in your cart, we’ll print it neatly on the card for a personal touch.You can also add a Stakora gift bag with tissue paper for a small fee on any product page, perfect for easy and elegant gifting. All holiday orders are securely delivered in a sealed mailer box to keep everything safe and beautifully presented.