About Us
Who are you?
We’re a Canadian online store specialized in personalized jewelry. Every Stakora item is proudly handcrafted at our workshop in Canada and shipped directly to our customers!
Where are you located?
We’re located in Montreal, Canada, where all our jewelry is handcrafted.
Where is your jewelry made?
All our pieces are conceptualized, designed and handcrafted at our factory in Montreal, Canada. We adhere to the highest quality standards of the jewelry manufacturing industry and take pride in the fact that only conflict-free, ethically sourced materials are used in the crafting of every piece of jewelry.
Metals
Are your gold products made from real solid gold, or are they gold plated/filled?
All of our gold products are made from real solid gold with a purity level that is indicated on the product page (10K or 14K). We never use any gold plating!
A certificate of authenticity that guarantees the quality of materials is included with every order.
What is the difference between 10K and 14K gold?
A 14K item contains more gold than a 10K item, and therefore has more value.
The “K” stands for “karat” and represents the amount of gold that the specific item contains. If jewelry was made from pure gold (24K), it would be quite soft and easily deformed by everyday wear. Instead, jewelers use mixes of pure gold and various other metals to create 10K gold and 14K gold. This makes the gold easier to work with and increases its strength.
Does 10K or 14K solid gold change color over time?
Solid gold will never change color or tarnish over time!
For necklaces, will the chain and the pendant both be made in the metal I choose?
Yes! The chain and the pendant will both be made in whichever metal you choose.
Stones
What’s the difference between the 3 stone type options?
Preciosa® Crystals
Preciosa® Crystals are synthetic stones, artificially created to simulate the
look of a diamond.
Lab-Grown Diamonds
Lab-grown diamonds are diamonds that are man-made in a laboratory. They look
and sparkle just like natural diamonds and are almost identical chemically.
Natural Diamonds
Natural diamonds are created by nature over the course of billions of years.
These precious stones have the most value, as their supply is limited.
Which stone type should I choose?
All 3 stone options will last forever! Here are some of our recommendations to help you out with your decision:
Preciosa® Crystals
Recommended if you're looking for great sparkle, at the most affordable price.
Lab-Grown Diamonds
Recommended if you're looking for the finest sparkle, and appearance is the only factor that matters to you.
Natural Diamonds
Recommended if you're looking for the finest sparkle, and both appearence and value matter to you.
Are your diamonds conflict free?
Yes! All our diamonds are sourced from ethical suppliers that strictly stock socially responsible, conflict-free diamonds.
What quality of diamonds do you use?
Depending on your chosen style, and the design of the jewelry piece, we use a range of diamonds from G-H in colour and SI1-SI2.
Shipping & Returns
How long will it take for my order to arrive?
All Stakora items are made-to-order at our workshop in Canada and shipped using express shipping. Including both the production time and shipping time, it usually takes up to 2 weeks to receive your order. Trust us, it’s worth the wait for a custom piece handcrafted especially for you! We can also accelerate the process: if you need to receive your order by a specific date, please don’t hesitate to contact us.
How much does shipping cost?
We offer FREE SHIPPING on all Canada, US, Australia, UK and international orders!
Where do you ship?
We currently ship to Canada, US, Australia, UK and also the following countries in Europe:
Austria, Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Slovakia, Spain
What is your return policy?
We're only happy if you're happy. If for any reason you aren’t fully satisfied with your order, we offer easy returns for all the products on our website within 30 days. Please note of our return policy details below:
- Only unworn items may be returned, provided that they are still in their original condition with no signs of damage, with the plastic jewelry tag attached (if any) and in its original packaging with the free gift promotion included (if any).
- Customers are responsible for return shipping & handling charges (the cost will be deducted from your refund).
- At Stakora, all our jewelry is made-to-order, which means that your piece is handcrafted just for you as opposed to being picked out from an inventory. Due to the uniqueness of our products, returned items are subject to a recycling fee: 15% for non-personalized pieces and 25% for personalized pieces. Please note that this fee will be deducted from your refund.
- To ensure a smooth return process, customers are required to contact our customer service team for approval before sending any items back. We unfortunately cannot accept returns that are sent back to us without prior approval.
Do you have a warranty on your jewelry?
Yes! All our jewelry comes with a 12 month warranty against any manufacturing defects. This does not cover scratches, damages caused by accident, improper use or storage of the product, normal wear and tear, or alterations carried out by companies other than Stakora.
Will I be charged duties or import taxes?
There will be no duties or additional charges upon delivery.
Will there be any sales taxes to pay when I place my order?
Only Canadian orders are subject to a sales tax. Taxes are applied at checkout according to the province of the shipping address.
How can I begin the return process?
To begin the return process, go to our contact us page, enter your order number, choose “return” as the subject and let us know the reason for the return in the message box. Our customer service team will contact you shortly with a return label and instructions.
Can you fix my necklace’s chain length if I ordered the wrong length?
Yes we can! To request a chain length change, please contact us. Please note that customers are responsible for return shipping & handling charges.
Can you resize my ring if I ordered the wrong size?
Yes we can! To request the resizing of a ring, please contact us. Please note that customers are responsible for return shipping & handling charges.
What should I do if my order shows as delivered but I haven't received it?
If your order shows as delivered but can’t be located, please contact us within 7 business days of the delivered date. Please note that Stakora is not liable for any stolen packages, or for any orders that have signature confirmation on the package.
Can I cancel my order?
All of our products are made-to-order, with production starting shortly after the order is placed! We offer a cancelation window of 24h from the time the order is placed, for a full refund.
Order cancelations that fall outside of the cancelation window will incur a 20% restocking fee.
Products
Are you able to make a product in a different metal than the options available on the website?
Yes we can, depending on the particular style of the item and the metal that you want. Please contact us with the specific item link, and your desired metal!
Can I change the letters in my name necklace to be all caps or all lower case?
Yes! You can first place your order as usual. Once the order is placed, please contact us with the required modification and we'll gladly update the order for you.
Can I enter a name that's longer than the allowed number of characters?
This will depend on the style of the item: please don't hesitate to contact us with the name of the item, and your desired number of characters!
How can I find my ring size?
Check out our ring sizing guide and follow the instructions to find your perfect fit!
How do I take care of my jewelry?
Some useful tips to always keep your pieces in great condition:
Don’t mess with the bling
Many cosmetics, hair products and lotions may contain harmful chemicals that
can affect the longevity of your jewelry. To minimize exposure, always
add jewelry to your outfit as the finishing touch!
Remove before you move
We recommend removing your pieces before participating in any strenuous
activity. Not only will this protect it against chemicals found in sweat,
but also from potential damage incurred during contact sports.
It's all about maintenance
Remember to regularly clean all your jewelry with a soft, clean cloth to
maximize the shine! For sterling silver pieces, we recommend storing them in a
jewelry pouch to prevent oxidation.
Promotions
Can I add a promotion or discount code to my order after I've already placed it?
You can contact us to add a promotion or discount code to your order if it's within 24 hours of placing it. Please note that once the 24-hour grace period has passed, and that your order has entered production, we're unfortunately unable to make this adjustment!
What if I find a different promotion or discount code and want to use that one instead?
Unfortunately, once a promotion has been applied to your order, we are unable to replace it with a different one!
For your free gift with purchase promotions, can I get more than 1 gift?
We're currently only able to apply 1 gift with purchase promotion for each order!
Didn't find what you were looking for?
Get in touch with us! We're here to quickly provide you with the info you need & answer any question you may have.