FREQUENTLY ASKED QUESTIONS
FAQ by topic
We’re a Canadian online store specialized in personalized jewelry. Every Stakora item is proudly handcrafted at our workshop in Canada and shipped directly to our customers. We take pride in doing things differently by providing a unique online jewelry shopping experience. When you personalize a product on our website, our visualization technology will instantly show you a preview picture of your piece. This allows you to find the perfect font, metal, or birthstone combination, before placing your order!
We’re located in Montreal, Canada, where all our jewelry is handcrafted. Currently, we don’t have a storefront, as all our jewelry is custom made when ordered. This model offers the advantage of not having to carry any stock – allowing us to provide you the highest quality personalized jewelry, at genuinely affordable prices.
All our pieces are conceptualized, designed and handcrafted at our factory in Montreal, Canada. We adhere to the highest quality standards of the jewelry manufacturing industry and take pride in the fact that only conflict-free, ethically sourced materials are used in the crafting of every piece of jewelry.
All of our gold products are made from real solid gold with a purity level that is indicated on the product page (10K or 14K). We never use any gold plating!
A certificate of authenticity is included with every order.
A 14K item contains more gold than a 10K item, and therefore costs a little more.
The “K” stands for “karat” and represents the amount of gold that the specific item contains. If jewelry was made from pure gold (24K), it would be quite soft and easily deformed by everyday wear. Instead, jewelers use mixes of pure gold and various other metals to create 10K gold and 14K gold. This makes the gold easier to work with and increases its strength.
Solid gold will never change color or tarnish over time!
At Stakora, we coat all our sterling silver pieces with a premium Rhodium plating, which maximizes their shine, and gives them a drastically longer life! Unlike solid gold, any sterling silver jewelry may slowly tarnish over time. The time this takes will depend on a multitude of factors, such as exposure to humidity and chemicals.
Yes! The chain and the pendant will both be made in whichever metal you choose.
Yes! All our diamonds are sourced from ethical suppliers that strictly stock socially responsible, conflict-free diamonds.
Depending on your chosen style, and the design of the jewelry piece, we use a range of diamonds from G-I in colour and SI1-SI2 in clarity.
SHIPPING & RETURNS
All Stakora items are made-to-order at our workshop in Canada and shipped using express shipping. The times shown below include both the production time and the shipping time. Trust us, it’s worth the wait for a custom piece handcrafted especially for you!
9 - 11 business days (excludes weekends and Holidays)
11 - 13 business days (excludes weekends and Holidays)
UK, Australia & International
12 - 14 business days (excludes weekends and Holidays)
Shipping to Canada & US is always free! For International orders, the shipping cost will be displayed at checkout.
We're only happy if you're happy. If for any reason you aren’t fully satisfied with your order, we offer easy returns for all the products on our website within 30 days, minus any shipping charges (the cost of the shipping labels will be deducted from your refund). Only unworn items may be returned, provided that they are still in their original condition with no signs of damage, with the plastic jewelry tag attached (if any) and in its original packaging.
*Please note that due to their uniqueness, returns for any personalized products will incur a 20% restocking fee, which will be deducted from your refund.*
Yes! All our jewelry comes with a 12 month warranty against any manufacturing defects. This does not cover scratches, damages caused by accident, improper use or storage of the product, normal wear and tear, or alterations carried out by companies other than Stakora.
US & Canada orders: There will be no duties or additional charges upon delivery.
International orders: There may be additional duty charges upon delivery. You will be responsible for these fees.
To begin the return process, go to our contact us page, enter your order number, choose “return” as the subject and let us know the reason for the return in the message box. Our customer service team will contact you within 12 hours with a return label and instructions. It can take up to 10 business days after your order arrives back to us for your refund to be issued to the original form of payment.
Yes we can! To request a chain length change, please contact us.
Yes we can! To request the resizing of a ring, please contact us.
You should try checking your mailbox/community mailbox as our smaller parcels sometimes get delivered there!
Please note that if the tracking information shows that the order has been delivered, Stakora is not liable for any lost shipments.
Yes we can, depending on the particular style of the item and the metal that you want. Please contact us with the specific item link, and your desired metal!
Yes, we currently accept fully custom orders. Please contact us with the description and metal of the style you're interested in. We'll get back to you within 12h with a quote.
Yes! You can first place your order as usual. Once the order is placed, please contact us with the required modification and we'll gladly update the order for you.
This will depend on the particular style of the item. Certain styles might allow for additional characters. Please contact us with the specific item link, and your desired number of characters!
Check out our sizing guide and follow the instructions to find your perfect fit!
Our live previews are intended to present pictures that are as close to the physical product as possible. This is to give you an idea of the final product and rule out any surprises.
Don’t Mess With The Bling
Many cosmetics, hair products and lotions contain harmful chemicals that might affect the longevity of your jewelry. As a rule, add jewelry to your outfit as the finishing touch. This will ensure that your make-up has set and that no harmful residues remain.
Remove before you move
To keep your jewelry in pristine condition, always remove before participating in any strenuous activity. Not only will this protect it against harmful chemicals found in sweat, but also from potential damage incurred during contact sports.
No Soap – Save The Shimmer!
Always remove all personalized jewelry before a shower or bath. This prevents harmful chemicals from damaging your pieces but also preserves the shimmering shine from being dulled by a film – caused by various types of soap.
Want to take the plunge? Take it off…
Pools and jacuzzis hold even more threats for your jewelry due to potential discolouration caused by chlorine and other chemicals. Save your poolside glam for just that – the side of the pool – and remove all jewelry before taking the plunge.
Steer Clear of the Chemicals
Want your jewelry – and their radiance – to last forever? Then steer clear of any cleaning products. Most contain harmful chemicals that will affect both the condition and the longevity of your items.
Only Canadian orders are subject to a sales tax. Taxes are applied at checkout according to the province of the shipping address.
Yes – if your order hasn’t been shipped yet. To request a change of address, contact us or email us at email@example.com, using your order number as the subject line.
Yes, we’re able to edit your order if it hasn’t been processed. Note that our orders may be processed earlier than expected, so please contact us as soon as possible if you require any changes.