FREQUENTLY ASKED QUESTIONS
FAQ by topic
We’re a Canadian online retailer of personalized jewelry. Every Stakora item is proudly handcrafted in Canada and shipped directly to our customers. We take pride in doing things differently by providing a unique online jewelry shopping experience. Our visualization technology displays each item in full 360 video, and instantly turns your personalization choices into life-like pictures of your jewelry. This gives you the chance to perfect your unique piece, before placing an order.
We’re located in Montreal, Canada, where all our jewelry is handcrafted. Currently, we don’t have a storefront, as all our jewelry is custom made when ordered. This model offers the advantage of not having to carry any stock – allowing us to provide you the highest quality personalized jewelry, at genuinely affordable prices.
All our pieces are conceptualized, designed and handcrafted at our factory in Montreal, Canada. We adhere to the highest quality standards of the jewelry manufacturing industry and take pride in the fact that only conflict-free, ethically sourced materials are used in the crafting of every piece of jewelry.
Our product pages are fully transparent; every single material contained in your piece of personalized jewelry is exactly as listed.
All of our gold products are made from genuine solid gold with a purity level that is indicated on the product page (10K or 14K). We never use any gold plating.
A 14K item contains more gold than a 10K item.
The “K” stands for “karat” and is an indication of the amount of gold that the specific item contains. If jewelry was made from pure gold (24K), it would be quite soft and easily deformed by everyday wear. Instead, jewelers use mixes of pure gold and various other metals. This makes the gold easier to work with and increases its strength.
Yes! All our diamonds are sourced from ethical suppliers that strictly stock socially responsible, conflict-free diamonds.
Depending on your chosen style, and the design of the jewelry piece, we use a range of diamonds from G-I in colour and SI1-SI2 in clarity.
At Stakora, we pride ourselves on using only 100% genuine gemstones, acquired from the top, industry-leading suppliers. We only purchase stones of the highest quality, making them available to you at a competitive price.
SHIPPING & RETURNS
We're only happy if you're happy. If for any reason, you aren’t fully satisfied with your order, we offer easy returns for all the products on our website within 30 days (minus any shipping charges). The cost of the return shipping label will be deducted from your refund. Only unworn items may be returned, provided that they are still in their original condition with no signs of damage, with the plastic jewelry tag attached (if any) and in its original packaging.
*Please note that due to the uniqueness of our products (every product is personalized), returns for purchases that were made during our Black Friday sale (November 25 to November 28) will incur a 20% restocking fee.
To begin the return process, go to our contact us page, enter your order number, choose “return” as the subject and let us know the reason for the return in the message box. Our customer service team will contact you within 24 hours with a return label and instructions. It can take up to 10 business days after your order arrives back to us for your refund to be issued to the original form of payment.
Yes, every product on the website can be returned, with the exception of:
-Custom orders for products that are not available on the website
-Products that have been modified with customization options that are not available on the website
Yes! All our jewelry comes with a 12 month warranty against any manufacturing defects. This does not cover scratches, damages caused by accident, improper use or storage of the product, normal wear and tear, or alterations carried out by companies other than Stakora.
Yes! 1 free resizing (up to 2 full ring sizes) is on us! This applies to most rings if the request is processed within 21 days after the original shipment date. To request the resizing of a ring, contact us or email us at email@example.com
We currently only ship to Canada and the US. We’re working on accepting international orders soon!
All Stakora items are made-to-order at our workshop in Canada and shipped using express shipping. The times shown below include both the production time and the shipping time. Trust us, it’s worth the wait for a custom piece handcrafted especially for you!
Canada 8 - 11 business days
US 10 - 13 business days
Shipping to Canada & US is always free!
No, there will be no duties or additional charges upon delivery.
We can, depending on the particular style of the item and the metal that you want. Please contact us with the specific item link, and your desired metal!
This will depend on the particular style of the item. Certain styles might allow for additional characters. Please contact us with the specific item link, and your desired number of characters!
Check out our sizing guide and follow the instructions to find your perfect fit!
Our live previews are intended to present images that are as close to the physical product as possible. This is to give you an idea of the final product and rule out any surprises.
Don’t Mess With The Bling
Many cosmetics, hair products and lotions contain harmful chemicals that might affect the longevity of your jewelry. As a rule, add jewelry to your outfit as the finishing touch. This will ensure that your make-up has set and that no harmful residues remain.
Remove before you move
To keep your jewelry in pristine condition, always remove before participating in any strenuous activity. Not only will this protect it against harmful chemicals found in sweat, but also from potential damage incurred during contact sports.
No Soap – Save The Shimmer!
Always remove all personalized jewelry before a shower or bath. This prevents harmful chemicals from damaging your pieces but also preserves the shimmering shine from being dulled by a film – caused by various types of soap.
Want to take the plunge? Take it off…
Pools and jacuzzis hold even more threats for your jewelry due to potential discolouration caused by chlorine and other chemicals. Save your poolside glam for just that – the side of the pool – and remove all jewelry before taking the plunge.
Steer Clear of the Chemicals
Want your jewelry – and their radiance – to last forever? Then steer clear of any cleaning products. Most contain harmful chemicals that will affect both the condition and the longevity of your items.
Only Canadian orders are subject to a sales tax. Taxes are applied at checkout according to the province of the shipping address.
Yes – if your order hasn’t been shipped yet. To request a change of address, contact us or email us at firstname.lastname@example.org, using your order number as the subject line.
Yes, we’re able to edit your order if it hasn’t been processed. Note that our orders may be processed earlier than expected, so please contact us as soon as possible if you require any changes.