Shipping & Returns
How long will it take for my order to arrive?
All Stakora items are made-to-order at our workshop in Canada and shipped using express shipping. The times shown below include both the production time and the shipping time. Trust us, it’s worth the wait for a custom piece handcrafted especially for you!
Canada: 9 - 12 business days (excludes weekends and Holidays)
US: 11 - 13 business days (excludes weekends and Holidays)
UK & Australia: 12 - 14 business days (excludes weekends and Holidays)
How much does shipping cost?
Shipping to Canada, US, Australia & UK is always free!
Where do you ship?
We currently only ship to Canada, US, Australia & UK!
What is your return policy?
We're only happy if you're happy. If for any reason you aren’t fully satisfied with your order, we offer easy returns for all the products on our website within 30 days, minus any shipping charges (the cost of the shipping labels will be deducted from your refund). Only unworn items may be returned, provided that they are still in their original condition with no signs of damage, with the plastic jewelry tag attached (if any) and in its original packaging.
*Please note that due to their uniqueness, returns for any personalized products will incur a 20% restocking fee, which will be deducted from your refund.*
Do you have a warranty on your jewelry?
Yes! All our jewelry comes with a 12 month warranty against any manufacturing defects. This does not cover scratches, damages caused by accident, improper use or storage of the product, normal wear and tear, or alterations carried out by companies other than Stakora.
Will I be charged duties or import taxes?
Canada, US & Australia orders: There will be no duties or additional charges upon delivery.
UK orders: Only a 20% VAT (value added tax) will be charged upon delivery. You will be responsible for this fee.
Will there be any sales taxes to pay when I place my order?
Only Canadian orders are subject to a sales tax. Taxes are applied at checkout according to the province of the shipping address.
How can I begin the return process?
To begin the return process, go to our contact us page, enter your order number, choose “return” as the subject and let us know the reason for the return in the message box. Our customer service team will contact you within 12 hours with a return label and instructions. It can take up to 10 business days after your order arrives back to us for your refund to be issued to the original form of payment.
Can you fix my necklace’s chain length if I ordered the wrong length?
Yes we can! To request a chain length change, please contact us.
Can you resize my ring if I ordered the wrong size?
Yes we can! To request the resizing of a ring, please contact us.
What should I do if my order shows as delivered but I haven't received it?
If your order shows as delivered but can’t be located, please contact us within 7 business days of the delivered date. Please note that Stakora is not liable for any lost orders past this period.
Can I cancel my order?
All of our products are made-to-order, with production starting shortly after the order is placed! We offer a cancelation window of 24h from the time the order is placed, for a full refund.
Order cancelations that fall outside of the cancelation window will incur a 20% restocking fee.